Privacy Policy

Adept Direct recognises that the privacy of your personal information is very important to you and that you have a right to control your personal information.

Adept Direct complies with all applicable Australian Privacy Laws. The purpose of this Privacy Policy is to give you an understanding on how we collect, use and secure your personal information.

Adept Direct may from time to time review and update this Privacy Policy to take into account new laws, regulations, and technology. All personal information held by us will be governed by our most recent Privacy Policy posted on our website.

  1. Why We Collect Personal Information

We collect personal information for a number of reasons including:

  • To create your online account with us
  • To process sales to you
  • To deliver products or services to you
  • To provide offers and promotional material to you
  1. How We Collect Personal Information

We collect personal information when you:

  • Shop with us
  • Create an account online with us
  • Enquire about any products or services we sell
  • Subscribe to our newsletters and mailing lists
  1. What We Collect

The personal information we collect is in most cases supplied by you when you place an order with us, and includes:

  • Name
  • Billing Address
  • Delivery Address
  • Phone Number
  • Email Address
  1. Payment Information

Adept Direct uses a secure payment gateway system supplied by PayPal for processing all online credit card payments at Adept Direct does not store or have access to any credit card details entered online.

The PayPal Payment Gateway in use by Adept Direct has the following security features:

  • Payments are fully automated with an immediate response
  • Your credit card cannot be viewed by Adept Direct or any outside party
  • All transactions are performed under a 256 Bit SSL Certificate
  • All transaction data is encrypted within PayPal’s bank-grade data centre.
  1. Who We Share Your Personal Information With

It is Adept Direct’s policy not to disclose, sell or lend your personal information to any other companies or persons who are not a part of Adept Direct, except in the following circumstances:

  • Name and delivery information to our Delivery Agents so they can deliver your order.
  • Personal information to our suppliers only for products you have purchased in order to comply with product recalls and warranty requirements.
  • To government authorities as required by law, for example to law enforcement agencies.
  1. Security

Our website uses up to date technology to maximise the security of your personal information.  Technology such as Secure Site Certificates and Secure Socket Layers ensure your information is as secure as possible.

  1. Access to Your Personal Information

If at any time you would like to update or access your personal information held by Adept Direct, you can do so by logging into your account on or contacting our Customer Service Centre by email at [email protected] or by phone on (02) 5924 1213.

If you feel that the privacy of your personal information has not been respected in accordance with this policy, or you have any other queries in relation to this Privacy Policy, please contact our Privacy Officer through our Customer Service Centre by email at [email protected] or by phone on (02) 5924 1213.